Bimby + Roy offers free shipping for orders over $180 for Australian and NZ residents. There is a flat rate of $10 for orders under $180 AUD. International shipping is calculated at checkout. Customers are responsible for customs and import taxes, if applicable.

As part of our efforts to reduce our carbon footprint, all Bimby & Roy orders are dispatched directly from our from distribution centre in Fiji using DHL. Please allow up to 2 business days for packing and handling. As DHL is a door-to-door service, PO Box addresses will involve third-party couriers, which normally delays delivery time.

Please note that all Bimby orders are packed in size-appropriate calico bags. If you’re purchasing a gift and require individual calico bags, please email hello@bimbyandroy.com.au

We are proud to be a 'Better Friend’ by using sustainable (compostable) postage packaging from The Better Packaging Co and HeapsGood Packaging. We encourage you to pass it on and put your satchel bag in your compost.

All sale items are non-exchangeable and non-refundable unless faulty.

Bimby + Roy accepts returns/refunds*, as long as the following requirements are met:

The item/s are in original condition, with tags remaining in place

Item/s have not been worn or washed

Items are sent within 10 days of receiving item/s from Bimby + Roy online shop

Your order number is clearly marked on your return parcel

Due to hygiene reasons, we cannot accept returns on bottoms.

Please note: Unless the items are faulty, the shipping costs are the responsibility of the customer. Bimby + Roy is not liable for the loss of item/s being returned, so we recommend using a registered postal service.

To place a return, simply email your request to hello@bimbyandroy.com.au with the subject line as: ‘RETURN’ with your order number.

*All sale items are non-refundable unless faulty. We do not offer exchanges.